Return and Refund Policy

Last Updated: 07-08-2024

Thank you for shopping at Pride of Organic. We value your satisfaction and strive to provide high-quality products and excellent customer service. Please read this policy carefully to understand your rights and responsibilities when making returns and requesting refunds.

1. Returns

We accept returns on eligible items within [number] days from the date of purchase or delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

Certain types of items are non-returnable for hygiene and safety reasons, including:

  • Perishable goods such as fresh milk and dairy products.
  • Products that are intimate or sanitary goods.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Please contact our customer service team at [email protected]

    to inform us about your intent to return the item.

  • Provide Details: Provide your order number, the reason for the return, and any relevant photographs if the item is damaged or defective.

  • Packaging: Securely package the item(s) in its original packaging, including all accessories and documentation that were shipped with the product.

  • Shipping: Ship the item(s) back to us using a trackable shipping method. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

  • Confirmation: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

4. Refunds

Upon approval, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days. The time it takes for your refund to appear in your account may vary depending on your payment provider.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange for a replacement or refund as quickly as possible. Please provide details and photographs of the damaged or defective product to expedite the process.

6. Exchanges

We do not offer exchanges at this time. If you need a different item, size, or color, please initiate a return for the original item(s) and place a new order for the replacement.

7. Cancelling an Order

If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request if the order has not already been processed or shipped. Once an order has been shipped, it cannot be cancelled, and our standard return policy will apply.

Contact us

 Call and WhatsApp: +919014535199 

 Email: [email protected]